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Buy 5 item Get 30% OFF! Use Code COZZY30 +1(437) 332- 8061 info@cozzytrend.us
Buy 5 item Get 30% OFF! Use Code COZZY30

Return & Refund Policy

 


Regular Return Policy

We have a 30-day return policy. Returned item(s) must be postmarked within 30 days of delivery.

To be eligible for a return, your item(s) must be in the original condition that you received them. To ensure you receive a full refund, please remember to keep the tags attached, avoid snags and tears, and avoid smoke, perfume, and deodorant stains. Underwear must be tried on over your own underwear, or over similar clothing. Any evidence against this policy will result in a refusal of your return. We reserve the right to refuse returns that do not meet our health and hygiene standards. If your return is refused, item(s) may be shipped back to you at your own expense.

To start a return, visit our returns page and fill out the form. Please make sure to provide your order number. Once we receive your submission, our team will send you a shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at Cozzytrend@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have other questions, you can contact our support team at Cozzytrend@gmail.com We are a small team and will aim to respond to inquiries between 10am-6PM within 2 business days. PLEASE CHECK YOUR JUNK MAIL.

Returns from the United States might take up to 20 business days due to the time it takes for the products to get to our warehouse in Canada.

Underwear
Underwear must be tried on over your own underwear, or over similar clothing. Any evidence against this policy will result in a refusal of your return.

Others
Please note that e-gift cards, items purchased through third-party sellers, and original shipping fees are not refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right. If the items you received have manufacturing defects, please reach out to us at Cozzytrend@gmail.com and we'll send you a replacement.